You can contact me with any questions, during business hours and I'll get back with you shortly. Thanks for stopping by! Monday-Saturday 9 a.m. to 5 p.m. (CST)


Some common issues are as follows:

1 Browser issues like extensions you have installed or maybe you have an add blocker, maybe you need to update your browser or even clean it out. Try using a different browser and not a cell phone. Try Chrome, Internet Explorer or Firefox.

2 Maybe you lost the file location once you've downloaded it. Try checking in your download files or on your desktop. To find the downloads, try searching for the title under My Computer it could be there.

If that doesn't work, you might want to search out the problem on Google for your browser, maybe there's a reason for the error message you are getting.

If you have purchase from my shop and it's not a freebie and you are still having problems. Then please use the form below to contact me.